I am a senior compliance, risk and data protection professional with more than 20 years’ experience across financial services, consumer credit, insurance distribution, asset services and technology-enabled businesses. Throughout my career, I have helped organisations translate complex regulatory requirements into practical, proportionate and commercially realistic solutions.

I established Bentley Hamilton Compliance Consultancy in 2017 to provide clear, dependable and hands-on support to regulated firms and other businesses facing increasingly complex compliance obligations. My experience covers FCA regulation, Consumer Duty, SM&CR, conduct risk, compliance monitoring, governance, complaints, AML and financial crime controls, regulatory reporting, risk management and remediation programmes. I also provide specialist advice on UK GDPR, data protection governance, DPIAs, data rights and privacy risk.

My career has included senior roles as a Group Data Protection Manager, Compliance and Risk Manager, Head of Compliance, and Head of Regulatory Compliance and Risk. This has given me experience at both strategic and operational levels—from advising boards and senior leaders to reviewing customer journeys, investigating complaints, developing policies, assessing risks and helping teams embed effective controls into their everyday work.

I have worked across a broad range of regulated activities and business models, including secured and unsecured lending, debt recovery, insolvency, insurance distribution, contract hire and FinTech. This breadth of experience allows me to understand not only what the regulations require, but also the commercial and operational challenges businesses face when implementing them.

My approach is straightforward: compliance should enable good business rather than unnecessarily restrict it. I provide honest, pragmatic and plain-English advice that is tailored to the size, structure and risk profile of each client. Whether supporting a regulatory project, strengthening governance arrangements, improving customer outcomes or developing a data protection framework, my focus is always on creating solutions that are robust, workable and sustainable. This practical and tailored approach also reflects Bentley Hamilton’s stated commitment to helping businesses meet their regulatory obligations with confidence.

I hold qualifications in law and business management, together with advanced data protection, cybersecurity, management and financial-services compliance certifications. These qualifications complement the practical experience I have gained from more than two decades working in regulated and complex business environments.